faq & Policies

Help Center

Upcoming Policy Changes

Heads up, runners! We are introducing some updates to our policies that will streamline our administrative processes to improve our services and bring you a higher standard of event experience. The policy information on this page remains valid until the new policy takes effect.

Domestic Large Group Event effective date: May 3, 2024

Step 1: FAQ 

Below are general answers to your most frequent questions. Each race may be different - if we have to change details for a race we will update the race page and email runners the latest info.

  • Registration

  • Bib Pickup

  • At the Race

  • Timing & Awards

  • Merch & Shipping

Step 2: Policies

These are in-depth company or series-wide policies.

Still need answers? Get in touch.

CUSTOMER SERVICE HOURS:

Monday - Friday

8:00am - 5:00pm

Our service team respond to emails in the order they are received. In order to keep your place in the queue, you should refrain from sending multiple emails as that will move you to the bottom of the queue.

It is our goal to respond to inquiries within 24-48 hours. Inquiries received over the weekend will be responded to within 24-48 hours after our team returns to the office on Mondays. Thank you for your patience.

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