Help Center
Top Questions
I can't make it to the race. What are my options? (Refund Policy)
Defer to next year (instructions)
Transfer to another race (instructions)
Transfer bib to another runner (instructions)
Withdraw from the race (instructions)
How do I get the military discount?
How do I update my registration (e.g.,bib shipment, add-on a campsite, change my address, etc.)?
How do I find my registration information?
How do I switch events (Half Marathon to 5K) at the same race?
Other Common Questions
What time does the race start?
Will there be shuttles?
How long do I have to finish the race? Can I walk?
Are strollers allowed?
Are dogs allowed?
When will my bib arrive?
Where should I stay?
Still need answers? Get in touch.
CUSTOMER SERVICE HOURS:
Monday - Friday
8am - 5pm
Our service team respond to emails in the order they are received. In order to keep your place in the queue, you should refrain from sending multiple emails as that will move you to the bottom of the queue.
It is our goal to respond to inquiries within 24-48 hours. Inquiries received over the weekend will be responded to within 24-48 hours after our team returns to the office on Mondays. Thank you for your patience.