I can't make it to the race. What are my options? (Refund Policy)
Defer to next year (instructions)
Transfer to another race (instructions)
Transfer bib to another runner (instructions)
Withdraw from the race (instructions)
Other Common Questions
What time does the race start?
The start time for each race varies but we generally try to start just before sunrise.
Visit the individual race page for details:
Will there be shuttles?
Some races have shuttles and some don’t - it depends on the logistics of each race. If parking is not available at the starting line, there will be shuttles to transport runners there. Find shuttle/parking information for your race below:
How long do I have to finish the race? Can I walk?
The cutoff for our half marathons is 4 hours and 1 hour for our 5Ks, giving walkers plenty of time at a 19 minute per mile pace.
Are strollers allowed?
Strollers are allowed at the following races:
-Zion Half Marathon
-Grand Teton Half Marathon & 5K
-Glacier Half Marathon
-Rocky Mountain Half Marathon & 5K
-Great Smoky Mountains Half Marathon
-Mt. Rushmore Half Marathon
Please be courteous to other runners, and we ask that you begin your race in the last wave. Please familiarize yourself with the race course and make sure you would be comfortable using a stroller.
Are dogs allowed?
Unfortunately our event insurance does not cover dogs on the course. However, they are welcome at the expo and the finish line.
When will my bib arrive?
Mailed bibs will be sent priority about 2 weeks prior to the race. You should have your bib about week before race day.
Where should I stay?
You can find lodging suggestions on the race website under the Travel page, or by doing a Google Maps search for lodging near the area. The lodging options on our website do not offer a shuttle from that location to the start line - runners will be responsible for getting themselves to the shuttle pick up location.
Still need answers? Get in touch.
Our service team respond to emails in the order they are received. In order to keep your place in the queue, you should refrain from sending multiple emails as that will move you to the bottom of the queue.
It is our goal to respond to inquiries within 24-48 hours. Inquiries received over the weekend will be responded to within 24-48 hours after our team returns to the office on Mondays. Thank you for your patience.