faq & Policies

Registration Policies

Need to Modify Your Registration?

All vacation races events:

Log into to RunSignup.com. Head to Your Profile and Upcoming Races. Choose your race to view and manage all registration details for the specific event.

Global Adventures Policies

Head to the Global Adventures Policies page for specific guidelines.

View Global Adventures Policies

Domestic Event Registration Policies

Below are general rules for our Half Marathon, Ultramarathon, Trailfest, and Gravel Bike Race events. Each race page will have exact registration period dates. If the policies differ for a race, it will be explained on the race page.

Click the blue text for further instructions!

Heads up, runners:

We are reinstating the $20 deferment/transfer fee as of March 1, 2023. We waived this transaction fee back in early 2020 to provide increased flexibility during a time when travel was greatly impacted by the pandemic. As a company, we have absorbed these costs for the past few years but since travel has adjusted back to normal, they will be reinstated. Thank you in advance for your understanding!

Refunds: You can cancel your registration and withdraw from a race during the Early and Regular Registration periods for your race (exact price jump dates can be found on each race page). There is a $10 fee. Refunds are NOT available during Late Registration. More rules apply.
Transfers: Before your race date you can transfer your registration to another open . Here are your options: Transfer or upgrade into another event or transfer your bib to another person. Both options will have a $20 processing fee paid by the original runner starting March 1st, 2023.
Deferrals: Before your race date you can defer your registration by modifying your registration of an Upcoming Event in your RunSignup profile. You can then transfer into another race at a later time. You will have one year to return to RunSignup and apply your deferred registration towards another race. Please note: Your deferral will expire one year after the date your defer. $20 processing fee starting March 1st, 2023. More rules apply.
Cancellations: In the event of an unforeseen cancellation we cannot guarantee a full refund, though we will do our best to take care of our runners. You can read our specific COVID policy here.
Upgrades: You can upgrade within your race to a Double or Quad registration. This is treated as a transfer to another race. Note: if you deferred into this race or transferred from another race your race credit will be $0 and we will need to help you upgrade your event. Contact us at info@www.vacationraces.com.

Registration period dates are available on each individual race's web page in the registration tab.

Still need answers? Get in touch.

CUSTOMER SERVICE HOURS:

Monday - Friday

8am - 5pm

Our service team respond to emails in the order they are received. In order to keep your place in the queue, you should refrain from sending multiple emails as that will move you to the bottom of the queue.

It is our goal to respond to inquiries within 24-48 hours. Inquiries received over the weekend will be responded to within 24-48 hours after our team returns to the office on Mondays. Thank you for your patience.

Half Marathon/Ultras/Cycling Notes

Notes about Refunds

Refunds are not given for anything already shipped (e.g., shirts, bibs, HydraPouches, etc.)
If you opted to have your bib package mailed to you, once your package is shipped you are officially checked into the race and no longer qualify for a registration transfer, deferment option, or refund
Refunds are not available due to inclement weather
In the event of an unforeseen cancellation we cannot guarantee a full refund, though we will do our best to take care of our runners

Notes about Deferments/Race Transfers

Once you defer your registration, you can register for the next year's race (once registration opens) or select any other open race to defer into.
Once your registration is deferred or transferred to another race, you no longer qualify for a refund.
Deferring your your registration does NOT automatically register you for a future race. You must go into your RunSignup account, access "My Deferrals", and manually apply it to another event that is open for registration.

Notes About Bib Transfers

Bib transfers must be made from within RunSignUp. If you purchase a bib outside of the RunSignUp platform you won't be able to pick up your bib because your identification won't match the name on the bib.
Online bib transfers can take place until the day before the expo. After this period the bib transfer will need to be done in person at the expo (only the new runner needs to be present).
Bib transfers only cover the race registration fee - add-ons do not transfer to the new registrant. The new registrant can choose to purchase add-ons when they register.
The original registrant is responsible for paying the processing fee. The new runner will pay the current registration price regardless of what the original runner paid.
Refunds are not given for anything already shipped (e.g., shirts, bibs, HydraPouches, etc.).
If "transfer for refund" is selected and the new registrant fails to complete their registration, no refund is issued and the original registrant is responsible for using their bib on race day.

*Last updated 1/31/2023

*if you deferred into this race or transferred from another race your race credit will be $0 and we will need to help you upgrade your event. Contact us at info@www.vacationraces.com.

How to: Defer to a future race

New Deferral Process: As of February 1st, 2023 we are updating our deferral process. After deferring from a race, your deferral will appear as a voucher credit in your RunSignup user profile and will automatically be applied to any future race registration.

The process of deferment breaks into two main parts: deferring the race and applying the resulting voucher credit to a new race. Please read these instructions thoroughly before deferring.

Step 1: Defer Registration

Sign In to RunSignUp
Go to your Profile
Click My Registered Races
Click Manage next to the event you are signed up for
Click the Defer Registration menu item
Click Confirm Deferral
A new screen will appear with your voucher credit information and expiration date.

You've completed step one - there is now a voucher credit associated with your account. This voucher credit will be automatically applied to your next race registration. You can view your existing voucher credits in your RunSignup User Profile under Financial Links.

Confirm Deferral screen with your new voucher credit:

The Complete Deferral results screen will show you your voucher code. This code will be automatically applied to your next registration.

Click on the image to increase the size

NOTE: Once your registration is deferred, you no longer qualify for a refund.

Step 2: Use your Voucher Credit

It's time to apply your voucher credit to a new registration!

Begin the standard registration process for your new race in RunSignup.
When you reach the payment page your voucher credit will appear in your cart.

Want to use the credit? Simply finish your registration payment with the voucher credit automatically applied.
Not seeing your voucher credit automatically? Don't worry - you can manually add it. Scroll down for instructions on how to find your voucher credit.
Want to save your credit for later? Click the "Remove Voucher" button and proceed with your payment.

Registration Cart screen with your voucher credit applied:

The Registration Cart will have your voucher credit asutomatically applied to it. Finish registration with this code or save it for later bu clicking 'remover voucher'.

Click on the image to increase the size

How to Find Your Voucher Credit

To view your existing vouchers head to one of these locations in your RunSignup Profile. You will be able to view the dollar amount of your voucher credit, when it was created, when it expires, and the code that can be applied to any registration.

Location 1: My Deferrals

Sign In to RunSignUp
Go to your Profile
Click Deferrals
If you have an existing deferrals they will appear here
Click View Deferral Credit

Click on the image to increase the size

Location 2: My Vouchers

Sign In to RunSignUp
Go to your Profile
Scroll to the bottom of the page
Click My Vouchers at the bottom of the list in the Financial Links section

Click on the image to increase the size

Add a Voucher Credit to Your Registration Manually

Proceed with your registration until you reach the Registration Payment screen.
Click on the Add Voucher button inside the Registration Cart
Type in the voucher credit code that is listed in your RunSignup Profile
Check that the voucher credit has been applied to your registration total and you're all set!

Recent Posts

Registration Policies

Need to Modify Your Registration?

Global Adventures Policies

Domestic Event Registration Policies

Heads up, runners:

Still need answers? Get in touch.

Half Marathon/Ultras/Cycling Notes

Notes about Refunds

Notes about Deferments/Race Transfers

Notes About Bib Transfers

How to: Cancel your registration

How to: Transfer or upgrade your registration

How to: Transfer your bib to another person

How to: Defer to a future race

Step 1: Defer Registration

Confirm Deferral screen with your new voucher credit:

Step 2: Use your Voucher Credit

It's time to apply your voucher credit to a new registration!

Registration Cart screen with your voucher credit applied:

How to Find Your Voucher Credit

To view your existing vouchers head to one of these locations in your RunSignup Profile. You will be able to view the dollar amount of your voucher credit, when it was created, when it expires, and the code that can be applied to any registration.

Location 1: My Deferrals

Location 2: My Vouchers

Add a Voucher Credit to Your Registration Manually