faq & Policies

Registration Policies

Need to Modify Your Registration?

All vacation races events:

Log into to RunSignup.com. Head to Your Profile and Upcoming Races. Choose your race to view and manage all registration details for the specific event.

Global Adventures Policies

Head to the Global Adventures Policies page for specific guidelines.

Domestic Event Registration Policies

Below are general rules for our Half Marathon, Ultramarathon, and Trailfest events. Each race page will have exact registration period dates. If the policies differ for a race, it will be explained on the race page.

Click the blue text for further instructions!

  • Refunds: You can cancel your registration and withdraw from a race during the Early and Regular Registration periods for your race (exact price jump dates can be found on each race page). There is a $10 fee. Refunds are NOT available during Late Registration or for registrations completed using coupons or vouchers. More rules apply.
  • Transfers to another person: Before your race date you can transfer your registration to another individual via RunSignup. Here are instruction to transfer your bib to another person. There is a $20 processing fee paid by the original runner.
  • Deferrals:  Before your race date you can defer your registration to another event by choosing to "manage" the existing registration in your RunSignup profile. You can then use the resulting voucher credit towards a future registration. You will have one year to return to RunSignup and apply your deferred registration towards another race. Please note: Your deferral will expire one year after the date your defer. Once you use deferral voucher, we cannot process a refund for you. There is a $20 processing fee for all deferrals. More rules apply.
  • Cancellations: In the event of an unforeseen cancellation we cannot guarantee a full refund, though we will do our best to take care of our runners. You can read our specific COVID policy here.
  • Upgrades: You can upgrade within your race to a Double or Quad registration. This is treated as a transfer to another race. Note: if you deferred into this race or transferred from another race your race credit will be $0 and we will need to help you upgrade your event. Contact us via the form below.

Registration period dates are available on each individual race's web page in the registration tab.

Still need answers? Get in touch.


Monday - Friday

8am - 5pm

Our service team respond to emails in the order they are received. In order to keep your place in the queue, you should refrain from sending multiple emails as that will move you to the bottom of the queue.

It is our goal to respond to inquiries within 24-48 hours. Inquiries received over the weekend will be responded to within 24-48 hours after our team returns to the office on Mondays. Thank you for your patience.

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  • Not Event Specific
  • Alaska Global Adventure
  • Antelope Canyon Ultras
  • Belize Global Adventure
  • Bryce Canyon Ultras
  • Cedar Breaks at Night Half Marathon
  • Coastal Redwoods Trailfest
  • Costa Rica Global Adventure
  • Everglades Half Marathon & 5K
  • Glacier Half Marathon
  • Grand Circle Trailfest
  • Grand Teton Half Marathon & 5K
  • Great Smoky Mountains Half Marathon & 5K
  • Iceland Global Adventure
  • Ireland Global Adventure
  • Japan Global Adventure
  • Joshua Tree Half Marathon
  • Lake Powell Half Marathon
  • Mount Rainier Half Marathon & 5K
  • New Zealand Global Adventure
  • Patagonia Global Adventure
  • Rocky Mountain Half Marathon & 5K
  • Saguaro Half Marathon
  • Super Secret Global Adventure
  • Yellowstone Half Marathon & 5K
  • Yosemite Half Marathon
  • Zion Half Marathon
  • Zion Ultras
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Half Marathon/Ultras/Cycling Notes

Notes about Refunds

  • Refunds are not given for anything already shipped (e.g., shirts, bibs, HydraPouches, etc.) 
  • If you opted to have your bib package mailed to you, once your package is shipped you are officially checked into the race and no longer qualify for a registration transfer, deferment option, or refund
  • Refunds are not available due to inclement weather
  • In the event of an unforeseen cancellation we cannot guarantee a full refund, though we will do our best to take care of our runners

Notes about Deferments/Race Transfers

  • Once you defer your registration, you can register for the next year's race (once registration opens) or select any other open race to defer into. 
  • Once your registration is deferred or transferred to another race, you no longer qualify for a refund.
  • Deferring your your registration does NOT automatically register you for a future race. You must go into your RunSignup account, access "My Deferrals", and manually apply it to another event that is open for registration.

Notes About Bib Transfers

  • Bib transfers must be made from within RunSignUp. If you purchase a bib outside of the RunSignUp platform you won't be able to pick up your bib because your identification won't match the name on the bib. 
  • Online bib transfers can take place until the day before the expo. After this period the bib transfer will need to be done in person at the expo (only the new runner needs to be present). 
  • Bib transfers only cover the race registration fee - add-ons do not transfer to the new registrant. The new registrant can choose to purchase add-ons when they register.
  • The original registrant is responsible for paying the processing fee. The new runner will pay the current registration price regardless of what the original runner paid.
  • Refunds are not given for anything already shipped (e.g., shirts, bibs, HydraPouches, etc.).
  • If "transfer for refund" is selected and the new registrant fails to complete their registration, no refund is issued and the original registrant is responsible for using their bib on race day.

*Last updated 3/30/2023

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