faq & Policies

Domestic Event Registration

Below are general rules for our Half Marathon, Ultramarathon, and Trailfest events. If the policies differ for a specific race, the policy change will be explained on the race page.

Upcoming Policy Changes

Heads up, runners! We are introducing some updates to our policies that will streamline our administrative processes to improve our services and bring you a higher standard of event experience. The policy information on this page remains valid until the new policies take effect.

Effective date:
May 3, 2024


Refunds

Below are our guidelines for canceling your registration for an event and receiving a refund.

Overview

  • Available via: RunSignup.com only during early and regular registration periods.
  • Find exact registration period dates on your race page in the Registration tab
  • Processing Fee: $10

Refund Policy

  • Refunds are not given for anything already shipped (e.g., shirts, bibs, HydraPouches, etc.) 
  • If you opted to have your bib package mailed to you, once your package is shipped you are officially checked into the race and no longer qualify for a registration transfer, deferment option, or refund.
  • Refunds are not available due to inclement weather.
  • In the event of an unforeseen cancellation we cannot guarantee a full refund, though we will do our best to take care of our runners.

View Instructions on How To Cancel Your Registration

To withdraw from a race and request a refund, do the following:

  1. Sign in to your profile at RunSignUp.com/Profile
  2. Scroll to Runner Links and click on My Registered Races
  3. Click View/Edit Registration next to the race you want to withdraw from
  4. Click the Request Refund link
  5. Review the registration details and click on Issue Refund

Can't make it to the race? Check out our refund policy and other options for your bib!

Defer To Another Event

Before an event, you may defer your registration and receive a voucher credit for the original registration value. This voucher credit may be applied automatically to future registrations or you may enter it manually at checkout. 

Overview

  • Available online via: RunSignup.com until the day before your event.
  • Expiration Date: Deferral voucher credits expire 1 year after the date you defer.
  • Existing voucher credits can be found on your RunSignup User Profile page.
  • Processing Fee: $20

Additional Guidelines

  • Once you defer your registration, you will receive a voucher that can be applied to another open event. If you want to defer until a future event, simply return and apply the voucher credit once registration for the future event opens.
  • Once your registration is deferred or transferred to another race, you no longer qualify for a refund.
  • Deferring your your registration does NOT automatically register you for a future race. You must go into your RunSignup account, access "My Deferrals", and manually apply it to another event that is open for registration.

How To: Defer To Another Event

The process of deferment breaks into two main parts: deferring the race and applying the resulting voucher credit to a new race. Please read these instructions thoroughly before deferring.

Step 1: Defer Registration


  1. Sign In to RunSignUp
  2. Go to your Profile
  3. Click My Registered Races
  4. Click Manage next to the event you are signed up for
  5. Click the Defer Registration menu item
  6. Click Confirm Deferral
  7. A new screen will appear with your voucher credit information and expiration date.

You've completed step one - there is now a voucher credit associated with your account. This voucher credit will be automatically applied to your next race registration. You can view your existing voucher credits in your RunSignup User Profile under Financial Links.

Confirm Deferral screen with your new voucher credit:
The Complete Deferral results screen will show you your voucher code. This code will be automatically applied to your next registration.

Click on the image to increase the size

NOTE: Once your registration is deferred, you no longer qualify for a refund.


Step 2: Use your Voucher Credit

It's time to apply your voucher credit to a new registration!


  1. Begin the standard registration process for your new race in RunSignup.
  2. When you reach the payment page your voucher credit will appear in your cart.
  • Want to use the credit? Simply finish your registration payment with the voucher credit automatically applied.
  •  Not seeing your voucher credit automatically? Don't worry - you can manually add it. Scroll down for instructions on how to find your voucher credit.
  • Want to save your credit for later? Click the "Remove Voucher" button and proceed with your payment.
Registration Cart screen with your voucher credit applied:
The Registration Cart will have your voucher credit asutomatically applied to it. Finish registration with this code or save it for later bu clicking 'remover voucher'.

Click on the image to increase the size

How to Find Your Voucher Credit

To view your existing vouchers head to one of these locations in your RunSignup Profile. You will be able to view the dollar amount of your voucher credit, when it was created, when it expires, and the code that can be applied to any registration.
Location 1: My Deferrals


  1. Sign In to RunSignUp
  2. Go to your Profile
  3. Click Deferrals
  4. If you have an existing deferrals they will appear here
  5. Click View Deferral Credit
The RunSignup User profile page with the Deferrals tab opened, showing an existing deferral

Click on the image to increase the size

Location 2: My Vouchers


  1. Sign In to RunSignUp
  2. Go to your Profile
  3. Scroll to the bottom of the page
  4. Click My Vouchers at the bottom of the list in the Financial Links section
The bottom of the RunSignup User Profile page with the My Vouchers link circled in the Financial Links section

Click on the image to increase the size

Add a Voucher Credit to Your Registration Manually


  1. Proceed with your registration until you reach the Registration Payment screen.
  2. Click on the Add Voucher button inside the Registration Cart
  3. Type in the voucher credit code that is listed in your RunSignup Profile
  4. Check that the voucher credit has been applied to your registration total and you're all set!

Transfer To Another Runner

Before an event, you may transfer your registered bib to another individual running the event.

Overview

  • Available online via: RunSignup.com until the day before the race expo.
  • Available in person at the expo. Only the new runner needs to be present.
  • Processing Fee: $20 (Paid by the original runner)

Additional Guidelines

Bib transfers must be completed within RunSignUp. 

If you purchase a bib outside of the RunSignUp platform you won't be able to pick up your bib because your identification won't match the name on the bib

  • Bib transfers only cover the race registration fee - add-ons do not transfer to the new registrant. The new registrant can choose to purchase add-ons when they register.
  • The original registrant is responsible for paying the processing fee. The new runner will pay the current registration price regardless of what the original runner paid.
  • Refunds are not given for anything already shipped (e.g., shirts, bibs, HydraPouches, etc.).
  • If "transfer for refund" is selected and the new registrant fails to complete their registration, no refund is issued and the original registrant is responsible for using their bib on race day.

How To: Transfer to Another Runner

To withdraw from a race and request a refund, do the following:

  1. Sign in to your profile at RunSignUp.com/Profile
  2. Scroll to Runner Links and click on My Registered Races
  3. Click View/Edit Registration next to the race you want to withdraw from
  4. Click the Request Refund link
  5. Review the registration details and click on Issue Refund

Can't make it to the race? Check out our refund policy and other options for your bib!

Event Cancellations

In the event of an unforeseen cancellation we cannot guarantee a full refund, though we will do our best to take care of our runners. You can read our specific COVID policy here.

Double or Grand Quad Upgrades

You may upgrade to a Double or Grand Quad registration within your registered event. This is treated as a transfer to another race.
Note: if you deferred into this race or transferred from another race your voucher credit will be $0 and we will need to help you upgrade your event. Contact us at info@vacationraces.com.

National Parks Passes

Included with registration is access to the America the Beautiful – the National Parks and Federal Recreational Lands Pass. Receipt of this pass is available to the top three finishers of our half marathons and 5Ks and for purchase to all other participants. Pass accessibility is a component of all Vacation Races events in the United States and our online store.

Top three finishers are defined as:

  • The first three male, female, and non-binary individuals, overall, to cross the finish line (maximum, 9 individuals).
  • The first three male, female, and non-binary individuals, in the Masters category, to cross the finish line (maximum, 9 individuals).

*Last updated 2/22/2024

Still need answers? Get in touch.

CUSTOMER SERVICE HOURS:

Monday - Friday

8:00am - 5:00pm

Our service team respond to emails in the order they are received. In order to keep your place in the queue, you should refrain from sending multiple emails as that will move you to the bottom of the queue.

It is our goal to respond to inquiries within 24-48 hours. Inquiries received over the weekend will be responded to within 24-48 hours after our team returns to the office on Mondays. Thank you for your patience.

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