faq & Policies

Global Adventures Registration

 Registration Policies

These policies may vary slightly from location to location. Any difference in policy will be specified in the Trip Dates & Prices tab on the trip's page.


Pricing and Deposit

Pricing and Deposit

Your registration fee includes the trip races, activities, and double occupancy accommodations. It also includes transportation within the host country, most meals and drinks, and swag items. Itinerary details are subject to change, but we will always offer a comparable alternative.

The Deposit

A deposit of $500 is due at registration. Solo travelers who opt to have a single room (aka no roommate) during the trip will also need to pay an additional supplement at the time of registration to secure a single room (single rooms are only available on select Global Adventures and vary in cost from $800 to $1,200 depending on the destination).

Making Payments

After registration and the initial deposit, you will receive an invoice for the remaining balance. The remaining balance is due 5 months prior to the trip. You will receive monthly reminder emails to pay the remaining balance. Invoice payments can be made online at any time and at any amount.

Using Credits

If you have accrued race credits that you would like to use toward your Global Adventures payments, you may do so. Credits are earned by volunteering at our domestic events. You can also transfer credits from one of our domestic events to use toward your Global Adventures registration. There is no limit to the amount of credits that can be applied.

Room Occupancy

Room Occupancy

Trip pricing is based on double occupancy of all hotel rooms. If you register with a partner, you will be able to room with them. If you register as a solo adventurer, we will pair you with someone else of the same gender in a hotel room. We try to use factors like your age, location, and other information you provide to pair you with a compatible roommate.

Single Occupancy Upgrade*: If you prefer to have your hotel room to yourself, the additional cost will be between $800 and $1,200 to cover the additional hotel expenses (cost is dependent on location and will be detailed on trip booking pages).

*Single Occupancy Upgrades are only available on select Global Adventures.

Waitlist Policy

Waitlist Policy

For select trips, a waitlist may become available in the event of a sell-out.

The purpose of the waitlists is to gather contact information for people who wish to receive updates about spots that may become available on that specific trip or any additional trips that may be offered for that destination.

If spots become available on the original trip, we will attempt to contact waitlist registrants, in order, by email or phone to offer the available spots.

In the event an additional trip is added, we will contact everyone on the waitlist via email to announce the new dates and provide information regarding registration. If all spots are not reserved by waitlist registrants within the specified timeframe, registration will then be open to the general public.

Refund & Transfer Policy

Refund & Transfer Policy

If you have registered for a Global Adventures trip and are no longer able to travel, you have a few options. Your options change as we get closer to the trip, so please be mindful of this.

Please also note that we are not responsible for unforeseen factors that may disrupt your travel (airline strikes, weather, personal illness, etc.) and we do not issue refunds or transfers for such cases. To protect yourself from these factors, we strongly recommend purchasing travel insurance before your trip.

If your travel is delayed and you arrive at the Global Adventures destination late, we will work with you to reunite you with the group as soon as possible.

If unforeseen circumstances prevent you from traveling, you may reach out to us to discuss potential options.

Option 1: Transfer your registration to another event


2+ month(s) before the trip:
You can transfer your registration to another trip with no additional transfer fees. This transfer is good for any location and must be used by December 31st of the following year of the original trip.

For example, if your original trip was scheduled for April 2023, you can transfer your registration to any event through December 31, 2024.

If the trip you transfer to has a higher value than the trip you transferred from, you are responsible for paying the difference. At times, it is necessary for us to amend our trip pricing due to changes in market costs. Latest trip pricing will always be listed on our website.

Less than 2 months before the trip:

You can transfer your registration to another trip but the value of your original trip will be reduced by $1,500 to account for non-refundable booking fees that we have paid our in-country hosts (these typically include payments for transportation, hotels, staff, meals and activities). This means you will owe additional payments on the new trip that you transfer to.

Less than 1 month before the trip: 

You can transfer your registration to another trip but the value of your original trip will be reduced by $3,000 to account for non-refundable booking fees that we have paid our in-country hosts (these typically include payments for transportation, hotels, staff, meals and activities). This means you will owe additional payments on the new trip that you transfer to.

If the trip you transfer to has a higher value than the trip you transferred from, you are responsible for paying the difference. At times, it is necessary for us to amend our trip pricing due to changes in market costs. The most up-to-date trip pricing will always be listed on our website.

Option 2: Transfer your registration to another participant


You can transfer your registration to another person for free up until the start of the event. The responsibility is on you to find a recipient. If you had plans to travel with a friend and room together, the recipient will be placed with your original roommate. If you were traveling solo and requested to be paired with another traveler, we would pair the recipient with another guest of the same gender.

You and the recipient are responsible for squaring up financially.

If you are having significant trouble finding someone to receive your registration, please contact us and we may be able to help.

Option 3: Cancel + Receive a Refund


Refunds are only available for trips that are happening in the future. You cannot receive a refund for an event that has passed. Further, you cannot receive a refund for a deferred or transferred registration. If your registration meets these two criteria, your refund options are as follows.

3+ months before the trip, you are able to receive a full refund on your payment contributions minus a 5% processing fee (this fee covers non-refundable costs we incur from our booking platform and card payment facility)

Between 1-3 months before the trip, you are able to receive a partial refund. Your refund amount is your payment contributions minus a 5% processing fee and minus $1,500 to account for non-refundable booking fees that we have paid our in-country hosts (these typically include payments for transportation, hotels, staff, meals and activities).

Less than 1 month before the trip, you are still able to receive a partial refund. Your refund amount is your payment contributions minus a 5% processing fee and minus $3,000 to account for non-refundable booking fees that we have paid our in-country hosts (these typically include payments for transportation, hotels, staff, meals and activities).

If you have a query regarding payments, deferring or cancelling your trip, please contact our Customer Service team.

Super Secret Global Adventures

The below refund & transfer policies are specific to the 2023 Super Secret Global Adventures trip.


Refund & Transfer Policy

Refund & Transfer Policy

Note: You are viewing specific policies for the Super Secret Global Adventure.

If you have registered for the 2023 Super Secret Global Adventures trip and are no longer able to travel, you have a few options. Your options change as we get closer to the trip, so please be mindful of this.

Option 1: Transfer your registration to another event


3+ month(s) before the trip, you can transfer your registration to another trip minus a $100 processing fee. This transfer must be made by the end of day on January 8, 2023. This transfer is good for any location and must be used by December 31st of the following year of the original trip.

This trip is scheduled for April 2023, which means you can transfer your registration to any event through December 31, 2024.

If the trip you transfer to has a higher value than the trip you transferred from, you are responsible for paying the difference. At times, it is necessary for us to amend our trip pricing due to changes in market costs. Latest trip pricing will always be listed on our website.

2-3 months before the trip,
you can transfer your registration to another trip but the value of your original trip will be reduced by $1,500 to account for non-refundable booking + travel fees that we have paid to our in-country hosts and airlines. This means that you may owe additional payments on the new trip that you transfer to.

Transfers made between January 9, 2023 and February 8, 2023 are subject to this policy.

2 months or less before the trip,
you may transfer your registration to another trip minus a $3,500 fee to account for non-refundable costs that we have paid to our in-country hosts and airlines.

Transfers made February 9, 2023 or later are subject to this policy.

Option 2: Transfer your registration to another participant


You can transfer your registration to another person for free until March 1, 2023.

You are responsible for finding the replacement. The replacement participant must have traveled with Global Adventures before.

The replacement participant must fit the same room configuration that you had booked for yourself. For example, if you had plans to travel with a friend and room together, the recipient will be placed with your original roommate. If you were traveling solo and requested to be paired with another traveler, we would pair the recipient with another guest of the same gender.

You and the recipient are responsible for squaring up financially.

If you are having significant trouble finding someone to receive your registration, please contact us and we may be able to help.

Option 3: Cancel + Receive a Refund


Refunds are only available for trips that are happening in the future. You cannot receive a refund for an event that has passed. Further, you cannot receive a refund for a deferred registration. If your registration meets these two criteria, your refund options are as follows.

3+ month(s) before the trip, you can cancel your registration and receive a refund minus a $100 processing fee. Cancellations must be made by the end of day on January 8, 2023.

2-3 months before the trip, you can cancel your registration and receive a refund minus a $1,500 fee to account for non-refundable booking + travel costs that we have paid to our in-country hosts and airlines.

Cancellations made between January 9, 2023 and February 8, 2023 are subject to this policy.

2 months or less before the trip, you may cancel your registration and receive a refund minus a $3,500 fee to account for non-refundable costs that we have paid to our in-country hosts and airlines.

Cancellations made February 9, 2023 or later are subject to this policy.

If you have a query regarding payments, deferring or cancelling your trip, please contact our Customer Service team.

Still need answers? Get in touch.

CUSTOMER SERVICE HOURS:

Monday - Friday

8:00am - 5:00pm

Our service team respond to emails in the order they are received. In order to keep your place in the queue, you should refrain from sending multiple emails as that will move you to the bottom of the queue.

It is our goal to respond to inquiries within 24-48 hours. Inquiries received over the weekend will be responded to within 24-48 hours after our team returns to the office on Mondays. Thank you for your patience.

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